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Interpersonal Skills Development








Study Type


Tuition Fee

USD $55

Program Description

Course Outline

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships

  • The importance of effective communication

  • What is supportive communication?

  • Principles of supportive communication

  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely

  • Is power a four-letter word?

  • Abuse of power

  • Influence strategies: the three Rs

  • The pros and cons of each strategy

  • Acting assertively: neutralizing influence attempts

Motivating Others

  • Increasing motivation and performance

  • Diagnosing work performance problems

  • Enhancing individuals’ abilities

  • Fostering a motivating work environment

  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management

  • Diagnosing the types of interpersonal conflict

  • Selecting the appropriate conflict management approach

  • Resolving interpersonal confrontations

Target Audience

This interpersonal skills training is suitable for:

  • Heads of organizations, chief officers, chairpersons, board members and directors.

  • Heads of departments.

  • Managers and executives.

  • Those who wish to develop their interpersonal skills.

  • Those who wish to develop themselves as more competent and effective managers.

Learning Outcomes

Upon completion of this interpersonal skills course, you will be able to:

  • Build supportive relationships even when delivering negative feedback.

  • Avoid defensiveness and dis-confirmation in interpersonal communication.

  • Improve the ability to apply principles of supportive communication.

  • Improve relationships by using personal management interviews.

  • Enhance personal and positional and power.

  • Use influence appropriately to accomplish exceptional work.

  • Neutralize inappropriate influence attempts.

  • Diagnose work performance problems.

  • Enhance the work-related abilities of others.

  • Foster a motivating work environment.

  • Diagnose the focus and source of conflicts.

  • Utilize appropriate conflict management strategies.

  • Resolve interpersonal confrontations through collaboration.

What is Included:

  • Express yourself effectively.

  • One to One professional IBA certified trainer.

  • Course Completion Certificate 

Frequently Asked Questions

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