Interpersonal Skills Development

General

Program Description

Course Outline

Building Relationships by Communicating Supportively

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• Building positive interpersonal relationships

• The importance of effective communication

• What is supportive communication?

• Principles of supportive communication

• The personal management interview

Gaining Power and Influence

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• Building a strong power base and using influence wisely

• Is power a four-letter word?

• Abuse of power

• Influence strategies: the three Rs

• The pros and cons of each strategy

• Acting assertively: neutralizing influence attempts

Motivating Others

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• Increasing motivation and performance

• Diagnosing work performance problems

• Enhancing individuals’ abilities

• Fostering a motivating work environment

• Elements of an effective motivation programme

Managing Conflict

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• Interpersonal conflict management

• Diagnosing the types of interpersonal conflict

• Selecting the appropriate conflict management approach

• Resolving interpersonal confrontations

Target Audience

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This interpersonal skills training is suitable for:

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• Heads of organizations, chief officers, chairpersons, board members and directors.

• Heads of departments.

• Managers and executives.

• Those who wish to develop their interpersonal skills.

• Those who wish to develop themselves as more competent and effective managers.

Learning Outcomes

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Upon completion of this interpersonal skills course, you will be able to:

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• Build supportive relationships even when delivering negative feedback.

• Avoid defensiveness and dis-confirmation in interpersonal communication.

• Improve the ability to apply principles of supportive communication.

• Improve relationships by using personal management interviews.

• Enhance personal and positional and power.

• Use influence appropriately to accomplish exceptional work.

• Neutralize inappropriate influence attempts.

• Diagnose work performance problems.

• Enhance the work-related abilities of others.

• Foster a motivating work environment.

• Diagnose the focus and source of conflicts.

• Utilize appropriate conflict management strategies.

• Resolve interpersonal confrontations through collaboration.

What is Included:

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• Express yourself effectively.

• One to One professional IBA certified trainer.

• Course Completion Certificate 

Frequently Asked Questions