Interpersonal Skills Development
General
Location
WORLDWIDE
Language
ENGLISH
Duration
4 DAYS
Study Type
ONLINE
Tuition Fee
USD $55
Program Description
Course Outline
Building Relationships by Communicating Supportively
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Building positive interpersonal relationships
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The importance of effective communication
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What is supportive communication?
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Principles of supportive communication
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The personal management interview
Gaining Power and Influence
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Building a strong power base and using influence wisely
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Is power a four-letter word?
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Abuse of power
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Influence strategies: the three Rs
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The pros and cons of each strategy
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Acting assertively: neutralizing influence attempts
Motivating Others
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Increasing motivation and performance
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Diagnosing work performance problems
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Enhancing individuals’ abilities
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Fostering a motivating work environment
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Elements of an effective motivation programme
Managing Conflict
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Interpersonal conflict management
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Diagnosing the types of interpersonal conflict
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Selecting the appropriate conflict management approach
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Resolving interpersonal confrontations
Target Audience
This interpersonal skills training is suitable for:
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Heads of organizations, chief officers, chairpersons, board members and directors.
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Heads of departments.
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Managers and executives.
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Those who wish to develop their interpersonal skills.
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Those who wish to develop themselves as more competent and effective managers.
Learning Outcomes
Upon completion of this interpersonal skills course, you will be able to:
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Build supportive relationships even when delivering negative feedback.
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Avoid defensiveness and dis-confirmation in interpersonal communication.
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Improve the ability to apply principles of supportive communication.
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Improve relationships by using personal management interviews.
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Enhance personal and positional and power.
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Use influence appropriately to accomplish exceptional work.
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Neutralize inappropriate influence attempts.
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Diagnose work performance problems.
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Enhance the work-related abilities of others.
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Foster a motivating work environment.
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Diagnose the focus and source of conflicts.
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Utilize appropriate conflict management strategies.
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Resolve interpersonal confrontations through collaboration.
What is Included:
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Express yourself effectively.
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One to One professional IBA certified trainer.
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Course Completion Certificate